For white uPVC frames, clean using warm water with a mild detergent and a soft, non-abrasive cloth. Woodgrain finishes, coloured profiles, and composite doors should be cleaned using clean water only, applied with a soft cloth or sponge. The use of detergents, solvents, abrasive cleaners, or scouring pads on these surfaces is not recommended, as they may damage or affect the decorative finish.

Regular cleaning will help preserve the appearance, finish, and long-term performance of your windows and doors.

If your doors or windows become difficult to open or close, first clean the tracks, frames, and moving parts to remove any dirt or debris. Lubricate the hinges, rollers, and locking mechanisms with a silicone-based lubricant. If the issue persists, it may require adjustment due to normal settling or wear. In this case, we recommend contacting our service team for professional assistance.

Yes. To ensure smooth operation and prolong the life of your windows and doors, hinges, locks, and other moving components should be inspected and lubricated at least once or twice a year using a silicone-based lubricant or a light machine oil. Regular maintenance helps prevent wear, corrosion, and sticking. Avoid using heavy grease, as it can attract dust and debris.

Condensation occurs when warm, moisture-rich indoor air comes into contact with the cooler surface of the glass. It is usually caused by high indoor humidity rather than a fault with the window. To reduce condensation, improve ventilation by opening windows regularly, using extractor fans, and maintaining a consistent indoor temperature. If condensation appears between the glass panes, this may indicate a failed sealed unit and should be inspected by a professional.

To keep your bi-fold doors operating smoothly, regularly remove dust, dirt, and debris from the tracks using a soft brush or vacuum cleaner. Wipe the tracks with a damp cloth and dry thoroughly. Lightly lubricate the moving parts with a silicone-based lubricant if recommended by the manufacturer. Avoid using oil-based lubricants, as they can attract dirt and affect performance.

If you notice that a window or door seal is cracked, loose, or damaged, it should be inspected as soon as possible. Damaged seals can reduce energy efficiency and allow draughts or water. Contact our team to arrange an inspection, and we will advise whether the seal can be repaired or needs replacing.

Yes. Trickle vents are an important part of your home’s ventilation system and are required under current UK Building Regulations for most new and replacement windows. They provide a continuous flow of fresh air, helping to reduce condensation, improve indoor air quality, and minimise the risk of damp and mould. We recommend keeping your trickle vents open whenever possible, particularly during colder months when windows are typically kept closed.